People bitch and moan about how "expensive" Apple is. Once a few core dumps were gathered, an appointment was made at the nearest Apple Store and a swift replacement of offending unit occurred. But the crashes occurred again, so this time when a ticket was opened (and at Apple's behest, without prompting), the call was transferred to a Senior Advisor who took ownership and made sure the case was seen by Apple Engineering. The basic troubleshooting did not reveal anything of note. That person opened an Apple support ticket. I know someone (nobody special, not a big corporate contract) who had an Apple laptop that developed an intermittent motherboard fault causing his laptop to crash at random moments (and at other times, sometimes for days, it worked perfectly).
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The IT industry is full of horrible box shifters, Apple is *NOT* one of them.Īlso, quite frankly, you can get pretty tip-top support out of Apple. I find it quite unprofessional how El Reg takes incessant jibes at Apple and somehow never finds any other IT vendor to be quite so vitriolic about, despite the fact that those of us working in the IT industry know there are many *REAL* turds of IT vendors who are far, far worse than Apple. Re: "Assuming their pockets were deep enough." and other such comments.
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